ShipCSX10.0.11 - App Store

Please note: Only CSX customers with valid login credentials for ShipCSX will have access to the features on the ShipCSX mobile application.

The ShipCSX mobile application provides customers anywhere/anytime access to updates on the status of their rail shipments from an iPhone. Customers can retrieve up-to-date information about their shipments using Trace by equipment, Trace by location, and Train Trace, or send information to CSX using the Inventory Management Switch Request features.

ShipCSX mobile allows trucking company customers to enter information about freight to be dropped and picked up at the CSX terminals through the XGate part of the application, providing a more efficient experience at the terminals.

ShipCSX Mobile is designed with our supply-chain and logistics conscious business customers in mind. For security reasons, only authenticated CSX customers can access shipment information through the application.

If you need to set up a new secure login ID or reset your password, contact the ShipCSX team.

Version History Upgrade to SDKs to support customer service calling feature 10.0.11 Sep 14 This version has the following changes:
- Restores the survey functionality at the completion of a mission
- Adds management configuration option to allow more user flexibility during mission updates 10.0.10 Sep 8 - Drivers now have the ability to update some personal information directly on the app, rather than contacting customer service
- Swipe to refresh feature that updates application information with a swipe of the screen
- Improved messaging connectivity reliability
- Underlying code version service pack upgrade 10.0.9 Aug 18 - Request for Help calling feature reliability and feature improvements
- Improved equipment location features within CSX Terminals
- Configuration updates to improve session management capabilities 10.0.8 Jan 26 Enhancements to bring the application up to date with newer versions of the underlying operating system 10.0.7 09/18/2025 Screen changes supporting workflow simplification for specific use cases 10.0.6 07/31/2025 Coding changes to better support business exception processing 10.0.5 06/30/2025 Revised login flow for those users utilizing biometrics for login authentication
Minor bug fixes 10.0.4 04/15/2025 Bug fixes and changes in this release:

- Special characters can now be used in the pickup number and booking number fields
- Improvements to the biometrics process flow at login
- Improvements to the QR code in-gate flow fixing an issue where the application would not move on to mission instructions screen after scanning
- Fixes for seal information and mission instructions on Thank you page
- General minor bug fixes and improved issue reporting in the application 10.0.3 01/06/2025 Version 10.0.2 contains a fix to make mission instructions fully visible in the event they do not fit on one line 10.0.2 10/15/2024 Valued CSX Customers,

We’re excited to announce a new ShipCSX XGate mobile application with an enhanced user experience and expanded capabilities. The modernized platform maintains familiar workflows while introducing a fresh look.

A few of the more notable improvements for Xgate users include:

- Ability to view and complete mission instructions in real time from a single screen
- More intuitive mid-mission equipment updates
- Ability to view terminal maps
- Back button on out-gate barcode prior to scanning
- Expanded J1 sharing capability

Improvements for ShipCSX Customers include:

- More tools and features in the mobile experience
- Create and view Shipment Problem Resolution Cases
- A seamless and consistent experience across all devices 10.0.1 10/03/2024 Adds the ability for customers and drivers to request a deletion of their account for this application 3.9.61 05/14/2024 - The option to complete a survey has been added to the XGate section
- The application has modified to increase overall reliability and durability 3.9.60 09/26/2023 Bug fixes to the XGate module resulting from the iOS 16 release. 3.9.47 09/23/2022 - The booking number feature has been added to the XGATE module, allowing drivers to select a trailer for pick up and out-gate by booking number.
- Location issues in the unit train module have been fixed 3.9.40 07/21/2022 -Improvements have been made to the screen utilization for newer models on iPhones
-Account deletion capability has been added for those customers who stay inside the app to initially register (XGate users)
-Password creation rules have been updated
-Minor bug fixes 3.9.30 06/06/2022 - Improvements have been made to the reporting to the end users when issues arise in the communications to the back end systems, allowing for a better user experience.
- Minor fix to the biometrics password update when changing password 3.9.2 04/26/2021 - Shipping Instructions module has a minor fix to correct the error where available locations were not always displayed for some users 3.9.0 03/31/2021 - XGate module has a minor wording change to improve clarity during swap equipment scenarios 3.8.8 02/15/2021 - XGate module pre-planned visit function issue resolved now allowing visits to be saved correctly
- Map function has been retired from the Unit Train Management module 3.8.6 01/21/2021 - Biometrics have been added to this version which allows, depending on the device, facial or fingerprint recognition for the login authentication
- XGate module has been enhanced allowing more flexibility for users to make mid-mission changes to their planned out-gate equipment or mission
- Claims Management Module has been retired
- Shipment Problem Resolution Module has been retired 3.8.1 01/18/2021 Minor fix to allow the application to fully function with the device in Dark Mode. 3.4.10 06/30/2020 New version built with the latest iOS build tools designed to run on all iphone devices. The application has been adjusted to run with a consistent look and feel to previous versions of the same application built using older versions of the development tools. 3.4.09 06/24/2020 New in XGate:
- Users will now have the ability to request or edit a Reservation in both Go To Terminal and Plan Future Visits 3.4.06 06/12/2019 - Minor changes to Plant Switch module.
-- Off-Spot switch requests no longer permit track or spot entry.
-- Placement requests may be limited to available capacity. 3.3.21 10/26/2018